Shipping takes an average of 7–14 business days, but customs procedures in the destination country may cause delays. Made-to-order items take an average of 2–3 weeks to ship.

Shipping costs vary by destination country and are automatically calculated at checkout. Please check the shipping costs by country below.

Only orders placed by 9:00 a.m. KST will be shipped the same day. 

Orders placed after 9:00 a.m. KST on Friday will be shipped sequentially starting the following Monday. We are closed on South Korean public holidays, and orders placed on those days will be shipped sequentially on the next business day.

On the Numbering website, go to Log In > Orders and click the tracking number to check your shipment status. 

All orders are shipped via FedEx. You can also track your order on the FedEx website using your tracking number.

Customs duties may be charged depending on the customs regulations of the destination country. As the amount is determined by the customs authorities, we are unable to provide an estimate. For more information, please contact the customs authorities in your destination country. If customs duties are not paid, your order may be returned or disposed of in accordance with that country’s customs policies.

You can cancel your order before it is processed by submitting a cancellation request under Log In > Orders. Your cancellation will be complete once we have confirmed and processed your request.

Orders cannot be canceled once the order has been confirmed and shipment processing is complete. If you request a cancellation after your order has been confirmed and shipped, you can only request a refund after receiving the item.

• Shop Pay
• Credit/Debit Card (Incl. AMEX, Diners Club, Discover)
• Apple Pay
• Google Pay
• PayPal

Once your cancellation has been confirmed, your refund will be issued to your original payment method within 14 days. Refunds are issued in the same currency used for your original payment. If you have not received your refund after 14 days, please contact us at customer@numberingseoul.com.

Exchanges and returns are accepted only if requested within 7 days of receiving your order, and only for items that are unopened and unworn. Please be sure to check the condition of your item before use.

Exchanges and returns are not accepted for items or packaging damaged or deformed through use, items with minor scratches or blistering, opened or used items, or allergic reactions. We are also not responsible for allergic reactions resulting from individual sensitivities or the way an item is cared for.

Please complete the form below and email it to customer@numberingseoul.com

1. Order number
2. Full name
3. Contact information
4. Reason for return (01 Defective item / 02 Incorrect item received / 03 Change of mind / 04 Damaged in transit)
5. Photo(s) of the item
6. Whether any included items are missing

You may request an exchange or refund. Numbering will cover all shipping costs.

You may request an exchange or refund. For returns, you are responsible for the shipping costs, which must be prepaid. For exchanges, you are also responsible for round-trip shipping costs, which must be prepaid.

Your refund will be issued to your original payment method within 14 days of our receiving the returned item. If you have not received your refund after 14 days, please contact us at customer@numberingseoul.com

Please send items for exchange or return to the address below, and be sure to include the terms and conditions and warranty certificate. If these documents are not included, repairs or exchanges may be delayed.

Exchange & Return Department
Numbering
130, Eongmalli-ro, Majang-myeon, Icheon-si, Gyeonggi-do, Republic of Korea (17382)
+82 2 6952 0881

To request warranty service, please complete the form below and email it to customer@numberingseoul.com

1. Name and mobile number
2. In-store receipt or online order number
3. Photo(s) of the item

An invoice is included with your order when it is shipped. The invoice serves as your warranty certificate. Please keep it safe, as it is required to request warranty service.

For online purchases, warranty service is not available if you cannot view your order history on the Numbering website. 

For in-store purchases, please be sure to keep the paper warranty certificate you received in store, as we verify your purchase using the store name and date written on it.

Repairs take approximately 3–5 weeks. The timeframe may be longer depending on the condition of the item and the repair process. Shipping times may vary depending on the destination country.

The warranty is valid for 6 months from the original date of purchase. After 6 months, repairs are available for a fee. Please note that damage caused by customer negligence is not covered by the warranty, and we are not responsible for such damage.

If you request warranty service within 6 months of purchase, you must send the item to our headquarters at your own expense, with shipping prepaid. We will cover the cost of shipping the item back to you once warranty service is complete.

You earn 1 point for every $1 spent. Earned points can be used for a discount on your order. Every 100 points gives you a $1 discount.

Examples:
$100 purchase → 100 points earned
$300 purchase → 300 points earned

Any points used will be forfeited automatically when an order is canceled or refunded. Forfeited points cannot be restored. Please be sure to review this information before using your points.

Loyalty points used in the event of an order cancellation or refund will be cancelled together.

No, points do not expire.

Sign up for our mailing list to receive a $10 off voucher. It does not expire.

Any points and vouchers used will be forfeited automatically when an order is canceled or refunded. Forfeited points and vouchers cannot be restored. Please be sure to review this information before using them.

The $10 off voucher cannot be combined with any promotional vouchers.

We strive to supply only products that have undergone strict quality and process controls. Please carefully review the product’s features and details before using it.

Yes. Our products are suitable only for ages 14 and older.