Shipping policy

Last updated: November 9, 2026

Thank you for shopping with NUMBERING. This policy explains how we process and ship your orders, shipping costs, delivery times, and what to expect after placing an order.

Order Processing

Orders are processed and shipped according to the following schedule:

• Orders placed by 9:00 a.m. KST on business days will be shipped on the same day.

• Orders placed after 9:00 a.m. KST will be shipped sequentially starting the next business day.

• Orders placed after 9:00 a.m. KST on Fridays will be shipped sequentially starting the following Monday.

• We are closed on weekends and South Korean public holidays. Orders placed during these periods will be processed sequentially starting the next business day.

Made-to-order products require approximately 2–3 weeks before shipment.

Once your order ships, you will receive a shipping confirmation email with your tracking number.

Shipping Methods & Delivery Times

All orders are shipped via FedEx.

Standard Delivery: Usually takes 7–14 business days from the shipment date.

Made-to-Order Products: Usually take 2–3 weeks before shipment.

Delivery times are estimates and may vary depending on the destination country and customs clearance procedures. Customs clearance may cause an additional delay of 1–3 days.

Please note that delivery times may also be affected by carrier delays, weather, or other circumstances beyond our control.

Shipping Costs

Shipping costs vary depending on the destination country and are automatically calculated at checkout.

Please check the applicable shipping costs for your destination before completing your purchase.

Customs Duties, Taxes & Other Applicable Fees

All international orders are shipped under DDU (Delivered Duty Unpaid) terms.

Customs duties, import taxes, VAT, and any other applicable fees are not included in the product price or shipping cost. These charges are the customer's responsibility and must be paid directly to the customs authorities or carrier in the destination country upon arrival of the shipment or before delivery.

Please note that if an order is returned, refused, or disposed of due to unpaid customs duties, taxes, or failure to complete the required customs clearance procedures, NUMBERING will not be responsible for the resulting loss or return of the shipment.

In such cases, refunds and exchanges will not be accepted. Any additional costs incurred due to the return or disposal of the shipment may also be charged to the customer.

We recommend checking the customs regulations and applicable import charges in your destination country before placing an order.

Order Tracking

All orders are shipped via FedEx.

Once your order ships, you can check your shipment status on the NUMBERING website by following these steps:

1. Log in to your NUMBERING account.

2. Go to Orders.

3. Click the tracking number to check your shipment status.

You can also track your order directly on the FedEx website using your tracking number.

Please note that tracking information may take some time to update after shipment.

Shipping Destinations

We currently ship to the following 100 countries and regions:

Albania, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cape Verde, Chile, China, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, Estonia, Ethiopia, Fiji, Finland, France, Georgia, Germany, Greece, Hong Kong SAR, Hungary, India, Indonesia, Ireland, Israel, Jordan, Kazakhstan, Kenya, Laos, Latvia, Lithuania, Luxembourg, Macao SAR, Malaysia, Maldives, Mauritius, Mexico, Moldova, Mongolia, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vietnam, and Zambia.

International orders may be subject to customs duties, import taxes, and additional fees depending on the customs regulations of the destination country. All applicable charges are the responsibility of the recipient and must be paid directly to the customs authorities or carrier upon arrival.

Address Accuracy

Please check your shipping address carefully at checkout. If you need to correct your shipping address, contact us as soon as possible.

We cannot guarantee address changes once your order has been processed or shipped.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed during transit, please contact us at customer@numberingseoul.com.

We will assist you in resolving the issue with the carrier.

Order Changes & Cancellations

Order Cancellation

You can cancel your order before it is processed by submitting a cancellation request under Log In > Orders. Your cancellation will be complete once we have confirmed and processed your request.

Orders cannot be canceled once the order has been confirmed and shipment processing is complete.

If your order has already been confirmed and shipped, you may request a return and refund within 7 days of receiving the item, provided that the item is unopened and unworn. Please refer to our Returns Policy for further details.

Cancellation Refunds

Once your cancellation has been confirmed, your refund will be issued to your original payment method within 14 days. Refunds are issued in the same currency used for your original payment.

Questions?

If you have any questions about shipping or delivery, please contact us at customer@numberingseoul.com or refer to our Contact Information Policy.